Customer Reviews
Because I was spoiled before with a Nakamichi receiver...
this Onkyo pales in comparison. It is servicable and clean sounding but unfortunately has a tinny, sharp sound. Not much in the way of warmth or depth, even after messing with the bass and treble controls. BUT for the $ ( as my 15 yr old Nakamichi died, despite 2 trips to the repair shop) it is worth it. The customer service from One Call ( where I bought mine via Amazon) is top notch, I had concerns ( no sound came out , intermittant problem, seems to be OK now) and they were very helpful and willing to take return. I decided to keep it, as the price was so wonderful and the sound, as I said, is decent and clear, but I plan to save up and eventually get a receiver that plays with more warmth and depth. This is perfectly fine to tide me over. I would recommend it, just know that there is a sharp, mechanical tinge to the sound.
Non-existent customer service
I am having some problems with my receiver and, from what I've found, you can't contact a live customer support rep if your life depends on it. I've sat on hold for hours trying to get someone. Complete joke.
Best is Back to Basics....
I previously owned Pioneer and Yamaha surround AV receiver at twice the price of the Onkyo TX-8511. Neither came close to the spacious and clear sound I get through the Onkyo. Since I primarily listen through headphones, I had no real use for multi channel monsters with all the fixings. I just wanted something to listen to my CD's and my DVD movies and I got plenty of bang for the buck with Onkyo. Easy hookup and fabulous sound.It's true this is an older model, but I bought it brand new at a bargain price. I'm only sorry I didn't return to the basics sooner. Thank you Onkyo!
