Customer Reviews
Blurry Photos
the camera is very sensitive to movement and seems to snap blurry photos. When the button is pushed the camera has a delay reaction to the shot and does not respond immediately. I am having to retake many photos because of inaccurate and blurred pics. Have developed many photos that are not clear. I am sorry I spent so much money and did not get quality. I am disappointed in Sony since I have many other products from them that are worth the expense. I am thinking of buying another brand that is more reliable.
Enrica Funari
Will Not Power On - Been Repaired Twice
Back in March, I bought this $400ish Sony digital camera. 6 weeks into it, it would not power on. I discovered this as my wife was in the hospital giving birth to our second child. Not a good time for a camera to break.
The camera was under warranty so I sent it back, along with proof of purchase and it was repaired and sent back to me. I have since moved to Georgia. Two weeks ago, at Laurens Christmas recital, the camera breaks again. It won't power on...the exact same issue as the first time. So, no pictures there. That's two important times in my life when my digital camera is incapable of taking pictures.
I called Sony, and sent the camera back to them for the same repair. I told them the whole story while he typed away and gave me a 2nd work order number. One week later, I get an e-mail stating they had received the camera but could not repair it because I did not send in my proof of purchase. Now, I'm sure I have that receipt in an unpacked box somewhere, but I don't really know where it is and I don't feel like I should have to go search for it. It's not where I thought it was, and I don't want to go on a massive receipt hunt.
I just got off the phone with customer service. He advised me that if I purchased the camera with a credit card, I could call my CC company and get them to send me a statement which I could fax. Again, I could do all that, but I shouldn't have to. The camera broke twice, it was repaired (sort of) once, and I have been inconvienienced enough. I'm told that they don't keep proof of purchases from previous repairs, thus the need for me to work harder. If I had the receipt to fax in (I don't have a fax machine in my house either), it would make things easier. He'll see what he can do but cannot make any promises.
Here are just a few questions I have from this ordeal:
1. Why do Sony DSCW5's not work properly?
2. They don't keep scans of receipts from repair jobs, but they expect me to have this handy when it suits them?
3. Shouldn't they resolve issues at my convienience, not theirs? Why are they interested in making this easier for customer support and the repair shop at my expense?
4. Why do you have to speak to technical support, then get transferred to customer service, who sends e-mails back to technical support while I am sitting on hold?
Maybe I got a lemon
I'm blown away by the positive reviews of this camera. It doesn't snap the picture when you hit the button, and the delay is ridiculous when you are trying to shoot pictures of children. It takes too long to reset after the flash goes off. I find that it really only takes consistantly good photos outside on sunny days, mainly because you don't need to deal with the flash. Indoors in low light, forget about it. I don't even waste my time trying. I've been very disappointed by this camera.
