Customer Reviews
just died
i am very disappointed with this product. i have had it for 7 months, and it just died. it wont turn on no matter what type of reset i do. it seems that alot of others are having similar problems with this product. also had a problem a few weeks ago of it staying on and using up alll my batteries since i couldnnt turn it off. it turned out to be a problem with the repeat alarm system. if not for these glitches, it could have been a great product. would not re-purchase.
Tungsten E2 won't turn on
There is a problem with the E2, after some time, for me it was 6 months, it just stops working. No matter what type of reset you perform the unit will not turn on. Leave the unit for a week or disconnect the battery and something resets and it starts working again. There are many people having the exact same problem, however Palm takes no responsibility for this defect and blames the problem on 3rd Party Apps. I have an extended warranty but I am waiting for the E2 to be obsolete before I act on it, I don't want my unit replaced with another defective unit. It's a good pda for the money, when it works it does what it is supposed to do. Until this defect is fixed I would not recommend the E2. And since I have been disappointed by Palms customer support I cannot recommend any of their products.
Screen stops working after warrantee expires
DO NOT BUY
Palm was mediocre, but workable at first. Pros were that it had a nice screen (at first) and good battery life.
CONS-aside from the fact it resets itself several times per day, the screen stopped working shortly after buying it. It was unreadable, with multicolored stripes through the screen. They also will not ship you a replacement in advance unless you pay an extra $40 (if you bought a palm to manage your schedule, chances are you can't wait several weeks to mail it in, have it repaired, and get it back, right?).
After getting the repair, a few months passed, the warranty expired, and the screen broke again. This time it stopped working all together. Palm wanted over $100 to repair it (a month out of warranty). The repair was more than 1/2 the cost of just buying a new one!
Since I did not plan on buying a new version of a model that broke twice and had horrible customer service, I looked for help in the Palm online forums at their website.
Searching for help with "Tungsten E2 won't turn on" I found out many other users have the same problem. So far, around 90 other posts by people with the same problem.
BOTTOM LINE: Palm has a defect in its product, but has horrible customer support and will not acknowledge it. So a flaw in its production may cost you over $100 for a repair. True, most people won't have the same problem, but would you buy a car from a company that covered up it's defects and made the consumer pay for it rather than fixing it?
